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Customer Services
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Corporate Services
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Golden Moments is the only Pan-European gift experience and incentives company, serving clients such as AMEX, IBM, FedEx, Budweiser, Wal*Mart, Microsoft, Footlocker, ...and many more.
Contact a client advisor
Telephone: +44 (0) 870 770 1599
Email: corporate@goldenmoments.com
> How does it work?
Whatever your objectives, Golden Moments can organise complete turn-key solutions that are hassle-free, including transport, accommodation, and conference facilities.
> Awards & Rewards – share the experience
The principles of successful A&R programmes are; relevance, flexibility and differentiation – Golden Moments delivers exactly this.
Relevance: Everyone has a lifelong dream experience; everyday we hear “I’d love to do that…” It is this customer desire combined with our diverse experience range that will ensure your programme really works.
Flexibility: Our corporate clients large and small face the similar problem of geographic distribution of programme participants and the need to use varying reward levels. With pan-European coverage and an integrated rewards account systems we solve these problems.
Differentiation: Much of your target audience will already have the tangible items offered in some out-dated A&R programmes, who wants to win yet another DVD player? A Golden Moment experience is a lifelong memory, it’s exciting and it gets people talking. Talking about your product, your company, your rewards.
· Incentive Prizes – adaptable to all media, from on-pack to online, use our images and copy to build desire and achieve your objectives.
· Long Service Awards – celebrate this special occasion with our quick & easy vouchers.
· Employee of the Month – use our wow factor and easy admin to deliver improved customer service and real value benefits.
· Internal Sales Promotion – start off the week, month, or quarter with a Golden Moment to get your team motivated and really wanting to achieve their best. Budweiser regulalrly use our vouchers to successfully incentivise.
· Loyalty Schemes – flexible to fit within existing or new programmes, we are able to offer low cost entry and seamless branding.
· Employee & Member Affinity Benefits – a dedicated team provides advice and setup of discount schemes available in the workplace or to member groups, serving as a cost free benefit. Clients include the BuyandFly reward credit card from Morgan Stanley.
> OUR VIEW...delving deeper
Our client advisors have both ground level expertise and experience to ensure campaign quality and efficiency. Here's a collection of their thoughts.
Paul Cheatle (International Development Director) on Long Service Awards
As Europe's only pan-European experience provider we are seeing increasing demand from buyer's of long service awards at a cross market level. Particularly corporations who are following the trend of streamlining management layers and harmonising international teams to single groups. Recently a mid-size technology client utilised our cross border vouchers to provide Long Service Awards in 4 EU countries, executed from 1 cost centre, saving both cash and admin time. Our multi lingual call centre and website ensures customer communications are localised to improve message quality and relevance.
Despite advances in communications like the internet, the greatest tool to a successful Long Service Award campaign is Word of Mouth. With an exciting and inspiring award, employee chatter will promote the scheme and build the loyalty objective from within. Meaning from day 1 the award needs to be: relevant, have WOW factor, and promote a simple single message. Ask about a Long Service Reward Map.
Emma Gloder (Client Advisor) on Employee of the Month
Recently my car needed a new exhaust, I went off to my local garage. Always on the job, I began observing, it's really hard not to. 5 minutes standing at the service desk and still no one came, yet I could see 3 guys in the workshop. At nearly 10 minutes I shouted out the customery "hello...". A glance signalled I still needed to wait a few more minutes! Eventually I got served and I'm pleased to say the service from there was excellent. But the customer experience needs to be excellent from start to finish.
Our simple Employee of the Month Award scheme is suitable for all firms, for my garage it would improve the customer reception, employees would feel there is something in it for them. For a successful incentive award scheme you need to develop a slight element of competition among employees, the prize needs appeal and for it to work well award criteria need to be transparent and self-monitoring.
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